HOW DO I RETURN AN ITEM? WHAT ITEMS ARE ELIGIBLE FOR RETURNS?
At Appliance Art, Inc we understand that sometimes things don't go as planned and we want to make sure that if we make a mistake that we fix it quickly and efficiently. This is our returns policy and no exceptions will be made.
What items are eligible for return? Items that are damaged in transit, have printing errors, or vary from the specified measurements over 1/4" are eligible for return. If you are a customer that has an eligible return, please follow the Return instructions below. Please note that only store credit will be issued. Customer errors are not eligible for returns. If you are unsure or have any additional questions, please call us BEFORE you order the item at 404-228-6329.
If I am not eligible for return can I exchange my item? Yes. If you would like to exchange your item please call us at 404-228-6329 between 9-5 EST with your order number. Please note that for exchanges that are not eligible for return, the customer is responsible for shipping the item back to our warehouse in good condition. The customer will also be charged a (the greater of) 10% or $10 restocking fee as well as any shipping costs for the new item. Please insure the item being returned because if it is not in good condition, the item is not eligible for exchange.
Do you offer cash and credit refunds? No. We are happy to offer store credit for any items that are being returned or exchanged provided the proper return or exchange steps are followed.
If I am eligible, how to I return an item? Photographs of the damaged item needs to be emailed here or faxed to 404-549-7375. Please include your order number in the subject line. E.g. "Return for Order#26145." Next, please contact Appliance art at 404-228-6329 to obtain an RMA number. DO NOT SEND THE ITEM BACK UNTIL CONFIRMED. Some issues do not require the items to be returned. Please obtain confirmation before sending back an item. Orders received without an RMA number will be refused and returned back to the customer. If the item is eligible for return and a return post is required, Appliance Art will furnish the customer with a UPS label to return the item. Once item is received in our warehouses, the exchange will be processed and a confirmation email will be sent.
What if my item is "lost" in shipping? The United States Postal Service has been known to take some time in delivering packages. We have found that 90% of the time the package has been delivered, but, because of the size of the box, it did not fit in a mailbox and it is at the post office or a front office waiting for a signature. When they are not signed for for several weeks, they automatically get returned to sender. If your item has not been received within 3 weeks from ship date, please contact customer service at 404-228-6329, or email@example.com. Appliance Art has tracking and delivery confirmation on each package. Appliance Art cannot process a return or exchange until the item has been delivered to the customer or returned to the sender.